Tickets
Configure ticket categories, staff role, panel, auto-close and publishing.
Required ticket configuration
- Open ticket category.
- Archive ticket category.
- Ticket staff role.
- Ticket panel channel.
- Tickets enabled.
Ticket panel
Set the panel title and description, use the preview to check how it will look, then publish it to Discord. Republishing updates the saved panel when possible.
Auto-close
Enable automatic closure for inactive tickets and choose the inactivity period in hours. Use a value appropriate for how quickly your clan staff normally respond.
Discord permissions
Nyra needs access to the configured categories/channels and the permissions required by its ticket workflow. Health and Permission Pre-flight will flag missing permissions.
Panel shows Needs setup
A ticket configuration can be enabled but still need setup if required resources are missing or the panel has not been published. Use the dashboard Fix link to return directly to Tickets.