Health & Troubleshooting
Use Health, diagnostics and resource checks to work out why a Nyra feature is not working.
Health page
The Health workspace combines runtime information, Discord resource validation, permission pre-flight and observed health history. Start here when a feature is enabled but not behaving as expected.
Discord resource validation
Nyra verifies configured channels, categories and roles against Discord. A deleted resource is reported as an issue rather than leaving an unexplained raw ID in the interface.
Copy diagnostics
Use Copy diagnostics when asking for support. It includes portal version, setup state, feature states, resource problems and health information without including bot tokens, secrets or passwords.
RuneMetrics failures
Timeouts or temporary RuneMetrics failures can occur outside Nyra. Check whether the issue affects one player or many, whether profiles are public, and whether the failures persist over time.
Discord API problems
- 401-style authentication failures usually indicate an invalid bot token.
- 403-style failures usually indicate missing permissions/access.
- A deleted or inaccessible guild/channel/role can cause a resource lookup to fail.
- If the portal cannot load resource names, check NYRA_BOT_TOKEN and then the actual API error shown by the Control Centre.
What to provide for support
- The server name/ID.
- The affected feature.
- Copy diagnostics output.
- The time the problem occurred.
- Relevant Nyra-Live or Nyra-Control-Centre log lines. Never send bot tokens or database passwords.