RuneMetrics Is Private or Unavailable
Separate one player’s privacy settings from wider API failures.
Work through these checks
- If one account is affected, check its registered RuneScape name and RuneMetrics privacy settings.
- Ask the player to make the relevant data public if they want Nyra to read it.
- If several accounts fail together, check Health and the timing of the failures; RuneMetrics availability can affect all of them.
- Allow retries rather than repeatedly changing otherwise valid server settings.
- Once data becomes available, check future updates. Missing historical data cannot be reconstructed from snapshots Nyra never obtained.
- For persistent failures, send support the affected names, feature, time and Health diagnostics.
Related guides
If the problem continues
Open Health and use Copy diagnostics. Include what you expected, what happened, the affected server/feature/member and the time. Do not include passwords or tokens.