Nyra Is Not Tracking a Player
Check registration, clan membership, enabled tracking and accessible RuneMetrics data.
Work through these checks
- Open Members & Rank Sync and confirm the registered RuneScape name is current.
- Check membership of the configured clan when the feature depends on the clan roster.
- Open Tracking and confirm the required tracking and event settings are enabled.
- Ask the player to check their RuneMetrics privacy; unavailable data is separate from registration.
- For XP gains, check whether the account only started being tracked during the period. Nyra cannot include XP before the first available snapshot.
- If many players stopped updating together, check Health and whether RuneMetrics is failing.
Related guides
If the problem continues
Open Health and use Copy diagnostics. Include what you expected, what happened, the affected server/feature/member and the time. Do not include passwords or tokens.